The Fintech Mandate: An Autopsy of a Live Campaign
Let's be frank. A fintech came to me with a problem. A portfolio of non-performing Installment Loan paper was bleeding them dry. They didn't need a broker. They needed a commander to architect and execute a winning battle plan. This is the live-action report from the field.
I. The Objective: Battlefield Assessment
This is the target, as dissected by the Debt Catalyst™ protocol.
- Total Accounts: 28,318
- Total Balance: $9,596,583
- Average Balance: $339
- Projected Liquidation : $340,000
- Creditor Risk Score: 63 (High)
Initial Assessment: A high-volume, low-balance portfolio with significant creditor risk. The client's chaotic internal process was a guaranteed failure. The mandate was to deploy a superior protocol that could achieve the objective.
II. The Battle Plan: The Bifurcated Assault
Amateurs use a single strategy for an entire portfolio. I execute a multi-front war. Debt Catalyst™ architected a sophisticated, phased campaign to maximize ROI by applying the right pressure to the right assets at the right time.
Phase 1: The Initial Strike (Currently Underway | Months 1-3)
The Surgical Strike: The top 24% of accounts—those with a Debtor Quality Index (DQI) score above 60—were placed with a specialist hybrid manual agency for high-touch, intensive recovery.
The Digital Sweep: The remaining 76% of the portfolio was placed with a low-cost, high-efficiency digital-first agency to capture the willing payers with minimal operational cost.
Phase 2 & 3: The Command Decision & Final Assault (Forthcoming)
After 90 days, all non-performing accounts will be recalled. We will analyze the new behavioral data, re-score the remaining assets, and place the high-priority targets with our specialist dialer agencies for a final, decisive push.
III. The Intelligence Annex: Deconstructing a Command Decision
This is how Debt Catalyst™ sees the battlefield. This is the intelligence that dictated the opening move for a single high-value account.
- Debtor Quality Index (DQI): 62
- AI Recovery Priority Score: 53
AI RECOVERY MANDATE: PRIORITY ONE. DEPLOY TO HYBRID MANUAL PROTOCOL.
Narrative: This account's DQI of 62 places it in the top 24% of the portfolio. **Initial Contact Protocol: Hybrid Manual.** Do not place with digital-first. The combination of high balance, low risk, and a strong economic environment indicates a prime opportunity that requires skilled human intervention for maximum recovery.
IV. The Initial Performance Verdict: The Protocol is Working
The campaign is still in its early phase, but the protocol is performing exactly as designed. The numbers are the initial indicators of a successful execution.
- Liquidation Trajectory: The campaign is underway and on a clear path to success. The initial data confirms our trajectory. We fully expect to hit the $340,000 liquidation mandate.
- Strategic Validation: The bifurcated strategy is proving its superiority. The high-touch protocol is yielding significant results on the high-value accounts, while the low-cost digital sweep is capturing value from the rest.
- Velocity: We achieved 25% of the target liquidation in the first 60 days—a velocity the client had failed to achieve in the previous six months.
Jeffery Hartman is a debt industry innovator who bridges the gap between finance and technology. As a consultant and broker, he specializes in the buying, selling, and strategic management of debt portfolios for banks and financial institutions, utilizing custom tech solutions to maximize client returns.